The significance of Service function is growing at the various situations of society and business.
This lecture provides fundamental knowledge to innovate services scientifically.
（Service Innovation I & II are describable to be studied both, for their academic relations.)
We study about the following items through reading original academic papers.
・Pattern of service innovation
service science, service innovation, service marketing, servitization, service dominant logic,
|✔ Specialist skills||Intercultural skills||Communication skills||✔ Critical thinking skills||✔ Practical and/or problem-solving skills|
lecture, group work, reports
|Course schedule||Required learning|
|Class 1||Couse guide, Service, Innovation, and Service Innovation （DTI, 近藤, Abanathy&Clark1985）||Exercise of the part|
|Class 2||Patterns of Service Innovation 1: Holistic View（Miles2008, Soete&Miozzo2001, Hertog200）||Exercise of the part|
|Class 3||Patterns of Service Innovation 1: Holistic View（Miles2008, Soete&Miozzo2001, Hertog200）||Exercise of the part|
|Class 4||Patterns of Service Innovation 2：Comparison to Product Innovation(Barras1986, Utterback&Abanathy1975, Hayes&Wheelwright1979, DTI P77）||Exercise of the part|
|Class 5||Patterns of Service Innovation 2：Comparison to Product Innovation(Barras1986, Utterback&Abanathy1975, Hayes&Wheelwright1979, DTI P77）||Exercise of the part|
|Class 6||Patterns of Service Innovation 3: Networked Information Economy (Yochai Benkler, “The Wealth of Networks”)||Exercise of the part|
|Class 7||Patterns of Service Innovation 3: Networked Information Economy (Yochai Benkler, “The Wealth of Networks”)||Exercise of the part|
To enhance effective learning, students are encouraged to spend approximately 120 minutes preparing for class and another 120 minutes reviewing class content afterwards (including assignments) for each class.
They should do so by referring to textbooks and other course material.
Ian Miles, Patterns of Innovation in Service, IBM Systems Journal, Vol.47, No.1, 2008
John Besant and Andrew Davies, Managing Service Innovation, DTI Occasional Report No.9,
Abernathy, W. J. and Utterback, J. M. “Patterns of Industrial Innovation”, Technology Review, 80(7), 40-47, 1978
Barras R. “Towards a Theory of Innovation in Services”, Research Policy,15(4), 161-173, 1986 (Reverse Product Life Cyclye)
Yochai Benkler, “The Wealth of Networks”
Hayes, R.H., and Wheelwright, S.C. , Restoring our Competitive Edge: competing through manufacturing, John Wiley & Sons, New York., Hayes & Wheelwright, 1984 (Product Process Matrix)
Pavitt, K. (1984) “Patterns of technical change: towards a taxonomy and a theory”, Research Policy, 13, 343-373.
Miozzo, M. and Soete, L. “Internationalisation of services: a technological perspective”, Technological Forecasting and Social Change, 67, 159-185.
Hetrog P.D., KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION, International Journal of Innovation Management, Vol. 4, No. 4 (December 2000) pp. 491–528
Bruce Tether and Jeremy Howells, Changing Understanding of Innovation in Services, DTI Occasional Report No.9
attendance, contribution to the class, and final report