2020 Information and Service Science for Social System II

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Academic unit or major
Graduate major in Technology and Innovation Management
Hidaka Kazuyoshi  Higa Kunihiko 
Course component(s)
Lecture    (ZOOM)
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Academic year
Offered quarter
Syllabus updated
Lecture notes updated
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Course description and aims

Students will learn about basic topics for researching service science, a promising knowledge system for supporting service systems as a new growth framework conducive to next-generation society and economics. Students are trained to be successful in this new era.

The subfields relevant to service science are branching out as we move further towards a service economy. These subfields include problem solving and innovation for social service systems such as energy, the environment, traffic, medicine, and welfare, growth of the next generation of the information industry, creating new services and businesses for a networked society, R&D strategies for and implementation of services for the manufacturing industry, and increased productivity and quality of the service industry.

Student learning outcomes

Students are expected to study the following topics.
-Emergence of Service Science
-Nature of Service
-Trend of Digital Economy
-Logic of ICT Transformation


service innovation, service science, servitization, digital economy

Competencies that will be developed

Specialist skills Intercultural skills Communication skills Critical thinking skills Practical and/or problem-solving skills

Class flow

lecture, group work, reports

Course schedule/Required learning

  Course schedule Required learning
Class 1 Course guide Emergence of Service Science Exercise of the part
Class 2 Natuer of service Exercise of the part
Class 3 Trend of Digital Economy Exercise of the part
Class 4 Trend of Digital Economy Exercise of the part
Class 5 Trend of Digital Economy Exercise of the part
Class 6 Logic of ICT Transformation Exercise of the part
Class 7 Logic of ICT Transformation Exercise of the part
Class 8 Closing, Logic of ICT Transformation Exercise of the part

Out-of-Class Study Time (Preparation and Review)

To enhance effective learning, students are encouraged to spend approximately 100 minutes preparing for class and another 100 minutes reviewing class content afterwards (including assignments) for each class.
They should do so by referring to textbooks and other course material.


Original Materials

Reference books, course materials, etc.

Service Management: Operations, Strategy, Information Technology, James A. Fitzsimmon, McGraw Hill Higher Education
Handbook of Service Science (Service Science: Research and Innovations in the Service Economy), Carl J. Schramm他, Springer-Verlag
サービス・マーケティング原理, クリストファー ラブロック他, 白桃書房
サービス・サイエンスの展開―その基礎、課題から将来展望まで, ベルンド スタウス他, 生産性出版
Kevin Kelly, “The Inevitable: Understanding the 12 Technological Forces That Will Shape Our Future”, 2016/6/7
DIGITAL ECONOMY REPORT 2019, UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT (UNCTAD), https://unctad.org/en/pages/PublicationWebflyer.aspx?publicationid=2466

Assessment criteria and methods

attendance, contribution to the class, and final report

Related courses

  • TIM.C516 : Information and Service Science for Social System I
  • TIM.B513 : Service Innovation I
  • TIM.B514 : Service Innovation II

Prerequisites (i.e., required knowledge, skills, courses, etc.)

Proactive attitude

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