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- School of Science
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School of Engineering
- Undergraduate major in Mechanical Engineering
- Undergraduate major in Systems and Control Engineering
- Undergraduate major in Electrical and Electronic Engineering
- Undergraduate major in Information and Communications Engineering
- Undergraduate major in Industrial Engineering and Economics
- Common courses
- School of Materials and Chemical Technology
- School of Computing
- School of Life Science and Technology
- School of Environment and Society
- 工学院，物質理工学院，環境・社会理工学院共通科目
- Liberal arts and basic science courses
- First-Year Courses
- School of Science
- School of Engineering
- School of Materials and Chemical Technology
- School of Computing
- School of Life Science and Technology
-
School of Environment and Society
- Department of Architecture and Building Engineering
- Department of Civil and Environmental Engineering
- Department of Transdisciplinary Science and Engineering
- Department of Social and Human Sciences
- Department of Innovation Science
- Graduate major in Technology and Innovation Management
- Common courses
- Liberal arts and basic science courses
- Academic unit or major
- Graduate major in Technology and Innovation Management
- Instructor(s)
- Hidaka Kazuyoshi
- Class Format
- Lecture (ZOOM)
- Media-enhanced courses
- Day/Period(Room No.)
- Sat9-10(CIC812)
- Group
- -
- Course number
- TIM.B514
- Credits
- 1
- Academic year
- 2020
- Offered quarter
- 2Q
- Syllabus updated
- 2020/9/18
- Lecture notes updated
- -
- Language used
- Japanese
- Access Index
-
Course description and aims
The significance of Service function is growing at the various situations of society and business.
This lecture provides fundamental knowledge to innovate services scientifically.
（Service Innovation I & II are describable to be studied both, for their academic relations.)
Student learning outcomes
We study about the following items through reading original academic papers.
・Pattern of service innovation
・Service Marketing
・Servitization
Keywords
service innovation, service marketing, servitization, service dominant logic, smarter city
Competencies that will be developed
| ✔ Specialist skills | Intercultural skills | Communication skills | ✔ Critical thinking skills | ✔ Practical and/or problem-solving skills |
Class flow
lecture, group work, reports
Course schedule/Required learning
| Course schedule | Required learning | |
|---|---|---|
| Class 1 | “New Paradigm for Service Innovation 1: UST” Scott E. Sampson, The Unified Service Theory -A Paradigm for | Exercise of the part |
| Class 2 | “New Paradigm for Service Innovation 1: UST” Scott E. Sampson, The Unified Service Theory -A Paradigm for Service Science, Handbook of Service Science, pp. 107- 131, Springer, 2010 | Exercise of the part |
| Class 3 | “New Paradigm for Service Innovation 2: Service Dominant Logic”, Stephen L. Vargo, Robert F. Lusch, “Evolving New Dominant Logic for Marketing”, Journal of Marketing, Vol. 68, January 2004 | Exercise of the part |
| Class 4 | “New Paradigm for Service Innovation 2: Service Dominant Logic”, Stephen L. Vargo, Robert F. Lusch, “Evolving New Dominant Logic for Marketing”, Journal of Marketing, Vol. 68, January 2004 | Exercise of the part |
| Class 5 | “Business Insight from Service Thinking” Hunter Hastings & Jeff Saperstein, “Service Thinking- The Seven Principles to Discover Innovative Opportunities –”, business expert press, 2 | Exercise of the part |
| Class 6 | “Business Insight from Service Thinking” Hunter Hastings & Jeff Saperstein, “Service Thinking- The Seven Principles to Discover Innovative Opportunities –”, business expert press, 2 | Exercise of the part |
| Class 7 | Closing and Summary | Exercise of the part |
Out-of-Class Study Time (Preparation and Review)
To enhance effective learning, students are encouraged to spend approximately 100 minutes preparing for class and another 100 minutes reviewing class content afterwards (including assignments) for each class.
They should do so by referring to textbooks and other course material.
Textbook(s)
none
Reference books, course materials, etc.
Stephen L. Vargo, Robert F. Lusch, “Evolving New Dominant Logic for Marketing”, Journal of Marketing, Vol. 68, January 2004
Stefan Michel & Stephen W. Brown & Andrew S. Gallan, “An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic”, J. of the Acad. Mark. Sci. 36:54–66, Springer, 2008
Scott E. Sampson, The Unified Service Theory -A Paradigm for Service Science, Handbook of Service Science, pp. 107- 131, Springer, 2010
Hunter Hastings & Jeff Saperstein, “Service Thinking- The Seven Principles to Discover Innovative Opportunities –”, business expert press, 2
Assessment criteria and methods
attendance, contribution to the class, and final report
Related courses
- TIM.B513 ： Service Innovation I
- TIM.C517 ： Information and Service Science for Social System II
- TIM.C516 ： Information and Service Science for Social System I
- TIM.B515 ： Product-Servive Design I
- TIM.B516 ： Product-Servive Design II
Prerequisites (i.e., required knowledge, skills, courses, etc.)
Proactive attitude
