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- School of Science
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School of Engineering
- Undergraduate major in Mechanical Engineering
- Undergraduate major in Systems and Control Engineering
- Undergraduate major in Electrical and Electronic Engineering
- Undergraduate major in Information and Communications Engineering
- Undergraduate major in Industrial Engineering and Economics
- Common courses
- School of Materials and Chemical Technology
- School of Computing
- School of Life Science and Technology
- School of Environment and Society
- 工学院，物質理工学院，環境・社会理工学院共通科目
- Liberal arts and basic science courses
- First-Year Courses
- School of Science
- School of Engineering
- School of Materials and Chemical Technology
- School of Computing
- School of Life Science and Technology
-
School of Environment and Society
- Department of Architecture and Building Engineering
- Department of Civil and Environmental Engineering
- Department of Transdisciplinary Science and Engineering
- Department of Social and Human Sciences
- Department of Innovation Science
- Graduate major in Technology and Innovation Management
- Common courses
- Liberal arts and basic science courses
- Academic unit or major
- Graduate major in Technology and Innovation Management
- Instructor(s)
- Hidaka Kazuyoshi
- Class Format
- Lecture (ZOOM)
- Media-enhanced courses
- Day/Period(Room No.)
- Sat7-8(CIC812)
- Group
- -
- Course number
- TIM.B513
- Credits
- 1
- Academic year
- 2020
- Offered quarter
- 1Q
- Syllabus updated
- 2020/9/18
- Lecture notes updated
- -
- Language used
- Japanese
- Access Index
-
Course description and aims
The significance of Service function is growing at the various situations of society and business.
This lecture provides fundamental knowledge to innovate services scientifically.
（Service Innovation I & II are describable to be studied both, for their academic relations.)
Student learning outcomes
We study about the following items through reading original academic papers.
・Pattern of service innovation
・Service Marketing
Keywords
service innovation, service marketing, servitization, service dominant logic, smarter city
Competencies that will be developed
| ✔ Specialist skills | Intercultural skills | Communication skills | ✔ Critical thinking skills | ✔ Practical and/or problem-solving skills |
Class flow
lecture, group work, reports
Course schedule/Required learning
| Course schedule | Required learning | |
|---|---|---|
| Class 1 | Couse guide, Service, Innovation, and Service Innovation （DTI, 近藤, Abanathy&Clark1985） | Exercise of the part |
| Class 2 | Patterns of Service Innovation 1: Holistic View（Miles2008, Soete&Miozzo2001, Hertog200） | Exercise of the part |
| Class 3 | Patterns of Service Innovation 1: Holistic View（Miles2008, Soete&Miozzo2001, Hertog200） | Exercise of the part |
| Class 4 | Patterns of Service Innovation 2：Comparison to Product Innovation(Barras1986, Utterback&Abanathy1975, Hayes&Wheelwright1979, DTI P77） | Exercise of the part |
| Class 5 | Patterns of Service Innovation 2：Comparison to Product Innovation(Barras1986, Utterback&Abanathy1975, Hayes&Wheelwright1979, DTI P77） | Exercise of the part |
| Class 6 | Patterns of Service Innovation 3: Networked Information Economy (Yochai Benkler, “The Wealth of Networks”) | Exercise of the part |
| Class 7 | Patterns of Service Innovation 3: Networked Information Economy (Yochai Benkler, “The Wealth of Networks”) | Exercise of the part |
Out-of-Class Study Time (Preparation and Review)
To enhance effective learning, students are encouraged to spend approximately 100 minutes preparing for class and another 100 minutes reviewing class content afterwards (including assignments) for each class.
They should do so by referring to textbooks and other course material.
Textbook(s)
none
Reference books, course materials, etc.
Ian Miles, Patterns of Innovation in Service, IBM Systems Journal, Vol.47, No.1, 2008
John Besant and Andrew Davies, Managing Service Innovation, DTI Occasional Report No.9,
Abernathy, W. J. and Utterback, J. M. “Patterns of Industrial Innovation”, Technology Review, 80(7), 40-47, 1978
Barras R. “Towards a Theory of Innovation in Services”, Research Policy,15(4), 161-173, 1986 (Reverse Product Life Cyclye)
Yochai Benkler, “The Wealth of Networks”
Hayes, R.H., and Wheelwright, S.C. , Restoring our Competitive Edge: competing through manufacturing, John Wiley & Sons, New York., Hayes & Wheelwright, 1984 (Product Process Matrix)
Pavitt, K. (1984) “Patterns of technical change: towards a taxonomy and a theory”, Research Policy, 13, 343-373.
Miozzo, M. and Soete, L. “Internationalisation of services: a technological perspective”, Technological Forecasting and Social Change, 67, 159-185.
Hetrog P.D., KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION, International Journal of Innovation Management, Vol. 4, No. 4 (December 2000) pp. 491–528
Bruce Tether and Jeremy Howells, Changing Understanding of Innovation in Services, DTI Occasional Report No.9
Assessment criteria and methods
attendance, contribution to the class, and final report
Related courses
- TIM.C517 ： Information and Service Science for Social System II
- TIM.C516 ： Information and Service Science for Social System I
- TIM.B514 ： Service Innovation II
- TIM.B515 ： Product-Service Design I
- TIM.B516 ： Product-Servive Design II
Prerequisites (i.e., required knowledge, skills, courses, etc.)
Proactive attitude
