2019 Information and Service Science for Social System II

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Academic unit or major
Graduate major in Technology and Innovation Management
Instructor(s)
Hidaka Kazuyoshi  Higa Kunihiko 
Course component(s)
Lecture     
Day/Period(Room No.)
Sat7-8(田町CIC812)  
Group
-
Course number
TIM.C517
Credits
1
Academic year
2019
Offered quarter
4Q
Syllabus updated
2019/11/1
Lecture notes updated
-
Language used
Japanese
Access Index

Course description and aims

[Outline]
Students will learn about basic topics for researching service science, a promising knowledge system for supporting service systems as a new growth framework conducive to next-generation society and economics. Students are trained to be successful in this new era.

[Goals]
The subfields relevant to service science are branching out as we move further towards a service economy. These subfields include problem solving and innovation for social service systems such as energy, the environment, traffic, medicine, and welfare, growth of the next generation of the information industry, creating new services and businesses for a networked society, R&D strategies for and implementation of services for the manufacturing industry, and increased productivity and quality of the service industry.

Student learning outcomes

Students are expected to study the following topics.
-Emergence of Service Science
-Nature of Service
-Trend of Digital Economy
-Logic of ICT Transformation

Keywords

service innovation, service science, servitization, digital economy

Competencies that will be developed

Specialist skills Intercultural skills Communication skills Critical thinking skills Practical and/or problem-solving skills

Class flow

lecture, group work, reports

Course schedule/Required learning

  Course schedule Required learning
Class 1 Course guide Emergence of Service Science Exercise of the part
Class 2 Natuer of service Exercise of the part
Class 3 Trend of Digital Economy Exercise of the part
Class 4 Trend of Digital Economy Exercise of the part
Class 5 Trend of Digital Economy Exercise of the part
Class 6 Logic of ICT Transformation Exercise of the part
Class 7 Logic of ICT Transformation Exercise of the part
Class 8 Closing, Logic of ICT Transformation Exercise of the part

Textbook(s)

Original Materials

Reference books, course materials, etc.

Service Management: Operations, Strategy, Information Technology, James A. Fitzsimmon, McGraw Hill Higher Education
Handbook of Service Science (Service Science: Research and Innovations in the Service Economy), Carl J. Schramm他, Springer-Verlag
サービス・マーケティング原理, クリストファー ラブロック他, 白桃書房
サービス・サイエンスの展開―その基礎、課題から将来展望まで, ベルンド スタウス他, 生産性出版
Kevin Kelly, “The Inevitable: Understanding the 12 Technological Forces That Will Shape Our Future”, 2016/6/7
DIGITAL ECONOMY REPORT 2019, UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT (UNCTAD), https://unctad.org/en/pages/PublicationWebflyer.aspx?publicationid=2466

Assessment criteria and methods

attendance, contribution to the class, and final report

Related courses

  • TIM.C516 : Information and Service Science for Social System I
  • TIM.B513 : Service Innovation I
  • TIM.B514 : Service Innovation II

Prerequisites (i.e., required knowledge, skills, courses, etc.)

Proactive attitude

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