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- School of Science
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School of Engineering
- Undergraduate major in Mechanical Engineering
- Undergraduate major in Systems and Control Engineering
- Undergraduate major in Electrical and Electronic Engineering
- Undergraduate major in Information and Communications Engineering
- Undergraduate major in Industrial Engineering and Economics
- Common courses
- School of Materials and Chemical Technology
- School of Computing
- School of Life Science and Technology
- School of Environment and Society
- 工学院，物質理工学院，環境・社会理工学院共通科目
- Liberal arts and basic science courses
- First-Year Courses
- School of Science
- School of Engineering
- School of Materials and Chemical Technology
- School of Computing
- School of Life Science and Technology
-
School of Environment and Society
- Department of Architecture and Building Engineering
- Department of Civil and Environmental Engineering
- Department of Transdisciplinary Science and Engineering
- Department of Social and Human Sciences
- Department of Innovation Science
- Graduate major in Technology and Innovation Management
- Common courses
- Liberal arts and basic science courses
- Academic unit or major
- Graduate major in Technology and Innovation Management
- Instructor(s)
- Hidaka Kazuyoshi Higa Kunihiko
- Class Format
- Lecture
- Media-enhanced courses
- Day/Period(Room No.)
- Tue11-12(田町CIC812)
- Group
- -
- Course number
- TIM.C517
- Credits
- 1
- Academic year
- 2018
- Offered quarter
- 4Q
- Syllabus updated
- 2018/4/9
- Lecture notes updated
- -
- Language used
- Japanese
- Access Index
-
Course description and aims
[Outline]
Students will learn about basic topics for researching service science, a promising knowledge system for supporting service systems as a new growth framework conducive to next-generation society and economics. Students are trained to be successful in this new era.
[Goals]
The subfields relevant to service science are branching out as we move further towards a service economy. These subfields include problem solving and innovation for social service systems such as energy, the environment, traffic, medicine, and welfare, growth of the next generation of the information industry, creating new services and businesses for a networked society, R&D strategies for and implementation of services for the manufacturing industry, and increased productivity and quality of the service industry.
Student learning outcomes
Students are expected to study the following topics.
- The emergence and background of service science
- Nature of service
- Progress of ICT and Service Innovation
Keywords
service innovation, service science, servitization
Competencies that will be developed
| ✔ Specialist skills | ✔ Intercultural skills | ✔ Communication skills | ✔ Critical thinking skills | ✔ Practical and/or problem-solving skills |
Class flow
lecture, group work, reports
Course schedule/Required learning
| Course schedule | Required learning | |
|---|---|---|
| Class 1 | Course guide servitization of the society and industry. | Exercise of the part |
| Class 2 | servitization of the society and industry. | Exercise of the part |
| Class 3 | Natuer of service | Exercise of the part |
| Class 4 | Natuer of service | Exercise of the part |
| Class 5 | Progress of ICT and Service Innovation | Exercise of the part |
| Class 6 | Progress of ICT and Service Innovation | Exercise of the part |
| Class 7 | Progress of ICT and Service Innovation | Exercise of the part |
| Class 8 | Progress of ICT and Service Innovation, Closing | Exercise of the part |
Textbook(s)
Original Materials
Reference books, course materials, etc.
Service Management: Operations, Strategy, Information Technology, James A. Fitzsimmon, McGraw Hill Higher Education
Handbook of Service Science (Service Science: Research and Innovations in the Service Economy), Carl J. Schramm他, Springer-Verlag
サービス・マーケティング原理, クリストファー ラブロック他, 白桃書房
サービス・サイエンスの展開―その基礎、課題から将来展望まで, ベルンド スタウス他, 生産性出版
Kevin Kelly, “The Inevitable: Understanding the 12 Technological Forces That Will Shape Our Future”, 2016/6/7
INFORMATION ECONOMY REPORT 2017, UNITED NATIONS CONFERENCE ON TRADE AND DEVELOPMENT (UNCTAD), http://unctad.org/en/PublicationsLibrary/ier2017_en.pdf
OECD DIGITAL ECONOMY PAPERS, http://www.oecd.org/
Assessment criteria and methods
attendance, contribution to the class, and final report
Related courses
- TIM.C516 ： Information and Service Science for Social System I
- TIM.B513 ： Service Innovation I
- TIM.B514 ： Service Innovation II
Prerequisites (i.e., required knowledge, skills, courses, etc.)
Proactive attitude
