Students will learn about basic topics for researching service science, a promising knowledge system for supporting service systems as a new growth framework conducive to next-generation society and economics. Students are trained to be successful in this new era.
The subfields relevant to service science are branching out as we move further towards a service economy. These subfields include problem solving and innovation for social service systems such as energy, the environment, traffic, medicine, and welfare, growth of the next generation of the information industry, creating new services and businesses for a networked society, R&D strategies for and implementation of services for the manufacturing industry, and increased productivity and quality of the service industry.
Students are expected to study the following topics.
- The emergence and background of service science
- Nature of service
- Design thinking and service design
service innovation, service science, servitization
|✔ Specialist skills||✔ Intercultural skills||✔ Communication skills||✔ Critical thinking skills||✔ Practical and/or problem-solving skills|
lecture, group work, reports
|Course schedule||Required learning|
|Class 1||Course guide||Exercise of the part|
|Class 2||servitization of the society and industry.||Exercise of the part|
|Class 3||servitization of the society and industry.||Exercise of the part|
|Class 4||servitization of the society and industry.||Exercise of the part|
|Class 5||Natuer of service||Exercise of the part|
|Class 6||Natuer of service||Exercise of the part|
|Class 7||design thinking and service design||Exercise of the part|
|Class 8||design thinking and service design||Exercise of the part|
Service Management: Operations, Strategy, Information Technology, James A. Fitzsimmon, McGraw Hill Higher Education
Handbook of Service Science (Service Science: Research and Innovations in the Service Economy), Carl J. Schramm他, Springer-Verlag
サービス・マーケティング原理, クリストファー ラブロック他, 白桃書房
サービス・サイエンスの展開―その基礎、課題から将来展望まで, ベルンド スタウス他, 生産性出版
attendance, contribution to the class, and final report