2016 Service Innovation I

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Academic unit or major
Graduate major in Technology and Innovation Management
Instructor(s)
Hidaka Kazuyoshi 
Course component(s)
Lecture     
Day/Period(Room No.)
Sat9-10(CIC711)  
Group
-
Course number
TIM.B513
Credits
1
Academic year
2016
Offered quarter
1Q
Syllabus updated
2016/4/27
Lecture notes updated
-
Language used
Japanese
Access Index

Course description and aims

The significance of Service function is growing at the various situations of society and business.
This lecture provides fundamental knowledge to innovate services scientifically.

Student learning outcomes

We study about the following items through reading original academic papers.
・Pattern of service innovation
・Service Marketing
・Servitization
・Smart Community

Keywords

service innovation, service marketing, servitization, service dominant logic, smarter city

Competencies that will be developed

Specialist skills Intercultural skills Communication skills Critical thinking skills Practical and/or problem-solving skills

Class flow

lecture, group work, reports

Course schedule/Required learning

  Course schedule Required learning
Class 1 Couse guide Exercise of the part
Class 2 Service, Innovation, and Service Innovation Exercise of the part
Class 3 Service, Innovation, and Service Innovation Exercise of the part
Class 4 Patterns of Service Innovation 1 Exercise of the part
Class 5 Patterns of Service Innovation 1 Exercise of the part
Class 6 Patterns of Service Innovation 2 Exercise of the part
Class 7 Patterns of Service Innovation 2 Exercise of the part
Class 8 Closing and Summary Exercise of the part

Textbook(s)

none

Reference books, course materials, etc.

Ian Miles, Patterns of Innovation in Service, IBM Systems Journal, Vol.47, No.1, 2008
John Besant and Andrew Davies, Managing Service Innovation, DTI Occasional Report No.9,
Abernathy, W. J. and Utterback, J. M. “Patterns of Industrial Innovation”, Technology Review, 80(7), 40-47, 1978
Barras R. “Towards a Theory of Innovation in Services”, Research Policy,15(4), 161-173, 1986 (Reverse Product Life Cyclye)
Hayes, R.H., and Wheelwright, S.C. , Restoring our Competitive Edge: competing through manufacturing, John Wiley & Sons, New York., Hayes & Wheelwright, 1984 (Product Process Matrix)
Pavitt, K. (1984) “Patterns of technical change: towards a taxonomy and a theory”, Research Policy, 13, 343-373.
Miozzo, M. and Soete, L. “Internationalisation of services: a technological perspective”, Technological Forecasting and Social Change, 67, 159-185.
Hetrog P.D., KNOWLEDGE-INTENSIVE BUSINESS SERVICES AS CO-PRODUCERS OF INNOVATION, International Journal of Innovation Management, Vol. 4, No. 4 (December 2000) pp. 491–528
Bruce Tether and Jeremy Howells, Changing Understanding of Innovation in Services, DTI Occasional Report No.9

Assessment criteria and methods

attendance, contribution to the class, and final report

Related courses

  • TIM.C517 : Information and Service Science for Social System II
  • TIM.C516 : Information and Service Science for Social System I
  • TIM.B514 : Service Innovation II
  • TIM.B515 : Product-Service Design I
  • TIM.B516 : Product-Servive Design II

Prerequisites (i.e., required knowledge, skills, courses, etc.)

Proactive attitude

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