2020 Operations Management

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Academic unit or major
Graduate major in Industrial Engineering and Economics
Suzuki Sadami 
Course component(s)
Lecture    (ZOOM)
Day/Period(Room No.)
Tue5-6(W936)  Fri5-6(W936)  
Course number
Academic year
Offered quarter
Syllabus updated
Lecture notes updated
Language used
Access Index

Course description and aims

This course focuses on concepts, techniques and tools to design, analyze and improve operational performance of an organization with an emphasis on solving problems in supple chain management. Topics cover historical view of operations management, production and inventory management system, Just in time; JIT, theory of constraints; TOC, factory physics, bullwhip effect and information sharing. Students are required to form teams and conduct group work to set the problem and "deep" analyses on it as well as making presentation.
This course intend to learn fundamental knowledges and skills to achieve efficient and effective operations management.

Student learning outcomes

By the end of this course, students will be able to:
(1) understand the fundamentals of operations management
(2) understand the various methodologies of operations management and how to implement them
(3) lean the methodology of logical thinking for problem solving


Supply chain management, Just-in-Time; JIT, Theory of Constraints; TOC, Factory Physics, Bullwhip effect, Domino Effect, SCM performance

Competencies that will be developed

Specialist skills Intercultural skills Communication skills Critical thinking skills Practical and/or problem-solving skills

Class flow

Give a lecture and discussions on each topic.

Course schedule/Required learning

  Course schedule Required learning
Class 1 Orientation Understand course overview
Class 2 Historical View of Operations Management (1) PUSH Control Understand the basic concept of standard and its development in Push Control Systems
Class 3 Historical View of Operations Management (1) PULL Control Understand the basic concept of kaizen and continuous improvement in Pull Control Systems
Class 4 TOC; Theory of Constraints (1) Drum-buffer-rope; DBR and five focusing steps Understand the TOC's management philosophy based on total optimization
Class 5 TOC; Theory of Constraints (2) Thinking Process and Current reality tree; CRT Understand the TOC's problem solving methodology
Class 6 Group work (1) Determine a topic Determine a topic of group work
Class 7 Group work (2) Group work
Class 8 Supply Chain Management (1) Bullwhip Effect Understand the effect and limitation of information sharing among the supply chain
Class 9 Supply Chain Management (2) Double Marginalization Understand the impact of multiple decision makings in supply chain
Class 10 Supply Chain Management (3) CAO, CRP, VMI, CPFR Understand how to utilize the final customer demand information in supply chain
Class 11 Japanese Management Systems Understand the strength and weakness of Japanese Management System like JIT
Class 12 Factory Physics Understand the attitude toward the variety and resiliency of supply chain
Class 13 Cross National Comparison on SCM performance Consider the competitive advantage in a global environment
Class 14 Presentations of group work Presentations and Q&A

Out-of-Class Study Time (Preparation and Review)

To enhance effective learning, students are encouraged to spend approximately 100 minutes preparing for class and another 100 minutes reviewing class content afterwards (including assignments) for each class.
They should do so by referring to textbooks and other course material.


Provide handouts for each topic

Reference books, course materials, etc.

Goldratt, E.M. The Goal, North River Press; ISBN-13: 978-4817195388
Goldratt, E.M. It's Not Luck, North River Press; ISBN-13: 978-0884271154
Enkawa, Takao et al. Strategic SCM; Tokyo Nikka giren syuppansha; ISBN-13: 978-4817195388
Miyakawa, Kimio et al. Management Information System, Tokyo: Chuokeizai-sha; ISBN-13: 978-4502091704 (Japanese)

Assessment criteria and methods

Final report, group work and presentation

Related courses

  • IEE.C303 : Production Management

Prerequisites (i.e., required knowledge, skills, courses, etc.)

Nothing in Particular

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