Quality Management

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Lecturer
Osada Hiroshi 
Place
 
Credits
Lecture2  Exercise0  Experiment0
Code
36045
Syllabus updated
2009/9/28
Lecture notes updated
2009/9/28
Semester
Fall Semester

Outline of lecture

Quality Management (QM) as management method to increase quality of product and service is explained about its concept, methods and applications. In addition, leading edge methods in QM for improving quality such as assessment method on quality of management and strategic management by policy etc. are introduced and discussed through case studies. This lecture will start in 2008 (Autumn) and be held every two years.

The contents of this lecture and窶懷刀雉ェ繝槭ロ繧ク繝。繝ウ繝遺拌re the same. So the students can not study both.

Purpose of lecture

陬ス蜩√d繧オ繝シ繝薙せ縺ョ雉ェ繧帝ォ倥a繧九◆繧√ョ譁ケ豕戊ォ悶〒縺ゅk蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝医ョ繧ウ繝ウ繧サ繝励ヨ縲∵焔豕募所縺ウ螳滓命莠倶セ九r隗」隱ャ縺吶k縲よャ。縺ォ縲∫樟蝨ィ縺ョ蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝医ョ荳サ縺ェ蟇セ雎。縺ァ縺ゅk邨悟霧蜩∬ウェ縺ョ隧穂セ。譁ケ豕慕オ悟霧蜩∬ウェ蜷台ク翫ョ縺溘a縺ョ謌ヲ逡・遲門ョ壽ウ輔↑縺ゥ邏ケ莉九☆繧九ゅ∪縺溘√こ繝シ繧ケ謨呎攝繧堤畑縺縲√げ繝ォ繝シ繝苓ィ手ォ悶r陦後>縲∝刀雉ェ繝槭ロ繧ク繝。繝ウ繝医ョ莨∵・ュ邨悟霧縺ォ譫懊◆縺吝スケ蜑イ縺ィ螳滓命譁ケ豕輔↓髢「縺吶k逅隗」繧呈キア繧√k縲

Plan of lecture

01.莨∵・ュ邨悟霧縺ォ縺翫¢繧句刀雉ェ繝槭ロ繧ク繝。繝ウ繝
02.蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝医ョ繧ウ繝ウ繧サ繝励ヨ縺ィ豁エ蜿イ窶包シアシ」縺九iシエシアシュ縺ク
03.蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝医す繧ケ繝繝シ域律蟶ク邂。逅縲∵ゥ溯ス讓ェ譁ュ邂。逅縲シゥシウシッシ呻シ撰シ撰シ撰シ
04.邨悟霧謌ヲ逡・縺ィ蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝茨シ域姶逡・逧譁ケ驥晉ョ。逅シ
05.蜩∬ウェ繧、繝弱吶シ繧キ繝ァ繝ウ縺ィ繝吶せ繝医励Λ繧ッ繝繧」繧ケ縺ョ蜑オ蜃コ
06.繧ア繝シ繧ケ繧ケ繧ソ繝繧」シ茨シ托シ俄輔さ繝槭ヤ縺ォ縺翫¢繧句刀雉ェ繧、繝弱吶シ繧キ繝ァ繝ウ窶輔
繧ー繝ォ繝シ繝苓ィ手ォ厄シ茨シ托シ
07.邨悟霧繧キ繧ケ繝繝縺ィ邨悟霧蜩∬ウェ縲シ」シウシイ縲√さ繝ウ繝励Λ繧、繧「繝ウ繧ケ窶慕オ悟霧繧キ繧ケ繝繝繝「繝繝ォ縺ェ縺ゥ窶
08.邨悟霧蜩∬ウェ縺ョ隧穂セ。譁ケ豕補輔ヰ繝ゥ繝ウ繧ケ繧ケ繧ウ繧「繧ォ繝シ繝峨↑縺ゥ窶
09.蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝医↓繧医k遶カ莠牙鴨蠑キ蛹問輔す繝繧ッ繧ケ繧キ繧ー繝槭鬘ァ螳「萓。蛟、蜑オ騾縺ェ縺ゥ窶
10.繧ア繝シ繧ケ繧ケ繧ソ繝繧」シ茨シ抵シ俄輔ヨ繝ィ繧ソ閾ェ蜍戊サ翫ョ蜩∬ウェ繝槭ロ繧ク繝。繝ウ繝遺輔
繧ー繝ォ繝シ繝苓ィ手ォ厄シ茨シ抵シ
11.繧ア繝シ繧ケ繧ケ繧ソ繝繧」シ茨シ難シ俄輔う繝ウ繝峨ョ繝繝溘Φ繧ー雉槫女雉樔シ∵・ュシ医け繝ェ繧キ繝・繝翫槭Ν繝∫、セシ峨↓縺翫¢繧九沓usiness Excellence縲through TQM縲搾シ郁恭隱橸シ俄
繧ー繝ォ繝シ繝苓ィ手ォ厄シ茨シ難シ
12.譛譁ー縺ョ蜍募髄縺ィ縺セ縺ィ繧

莉・荳翫ョ蜷鬆逶ョ縺ォ縺、縺縺ヲシ托ス橸シ貞屓遞句コヲ縺ョ隰帷セゥ繝サ險手ォ悶r陦後≧縲

Textbook and reference

繝サ髟キ逕ー豢狗キィ闡励鯉シエシアシュ譎ゆサ」縺ョ謌ヲ逡・逧譁ケ驥晉ョ。逅縲搾シ域律遘第橿騾」蜃コ迚育、セシ
繝サ髟キ逕ー豢狗キィ闡励御シ∵・ュ髱ゥ譁ー繧貞ー弱¥邨悟霧繧キ繧ケ繝繝縺ョ閾ェ蟾ア隧穂セ。縲搾シ域律譛ャ隕乗シ蜊比シ夲シ
繝サシエシアシュ蟋泌藤莨壹鯉シエシアシュシ搾シ抵シ台ク也エ縺ョ邱丞粋縲瑚ウェ縲咲オ悟霧縲搾シ域律遘第橿騾」蜃コ迚育、セシ

Related and/or prerequisite courses

阯、逕ー阮ォ縲後%繧後°繧牙ァ九a繧倶ココ縺ョ縺溘a縺ョ莠コ縺ョシエシアシ」蜈・髢縲搾シ域律譛ャ隕乗シ蜊比シ夲シ峨ッ蠢隱ュ縲ゅ%縺ョ遏・隴倥r繝吶シ繧ケ縺ォ縺励※隰帷セゥ繧帝イ繧√∪縺吶

Evaluation

シ貞屓縺ョ繝ャ繝昴シ繝医→繧ー繝ォ繝シ繝苓ィ手ォ也オ先棡縺ォ繧医j隧穂セ。シ域署蜃コ譌・シ夲シ第怦蛻晄流縲シ呈怦荳頑流シ峨よャ蟶ュ轤ケ縺ッシ大屓縺ォ縺、縺搾シ皮せ貂帷せ

Supplement

隰帷セゥ繧ケ繧ア繧ク繝・繝シ繝ォ蜿翫ウ蝣エ謇
豈朱ア譛域屆譌・シ托シ托シ搾シ托シ帝剞シ育伐逕コシ」シゥシ」シ呻シ托シ灘捷螳、シ

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